Privacy Policy

Last updated: 2022-09-02

This privacy policy will explain how NCEA Help uses the personal data we collect from you when you use our website.

We collect personal information from you, including information about your:
* name
* contact information
* interactions with us

We collect your personal information in order to:
Enchance the user experience and deliver a customized personalized experience
We keep your information safe by storing in an encrypted database and only allowing staff members to access it with reason .
We use annonymised data to improve our website and services, with google analytics.
We will not share your personal information with any third parties.

We keep your information for two years after they last login at which point we securely destroy it by securely erasing user data connected to the user.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected]

Cookie Policy

Last updated: 2022-09-02

This cookie policy will explain how NCEA Help uses the cookies when you visit our website.

What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you browse websites.
Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

How do we use cookies?
Cookies set by the website owner (in this case, NCEA Help) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties serve cookies through our Website for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Website you visit):

Essential website cookies:
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features (such as access to secure areas). Because these cookies are strictly necessary to deliver the Website, you cannot refuse them without impacting how our Website functions. You can block or delete them by changing your browser settings however, as described under the heading “How can I control cookies?” in the Cookie Policy below.

Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you in order to enhance your experience.

Set your cookie preferences